Packaging and Delivery

All our products are transported by recognised courier companies, chilled in Chilltainers with thermo guard gel packs.  The products are chilled in our dispatch chiller before being packed for overnight delivery nationwide and arrive the next morning, within approximately 16-17hours.

Delivery Costs

South Island wide       $12.00

No rural delivery.

North Island delivery is not currently available, as COVID-related courier delays for inter-island freight compromise the freshness of our product.

Weekend deliveries are not available. Orders placed on Fridays, weekends or public holidays are dispatched the following working day.

Returns Policy

Due to the nature of our products, we are unable to accept returns.

Quality issues should be reported on the day of delivery to validate claims. Photographic evidence may be requested.

If your delivery is delivered to you in a spoiled condition, please contact us immediately.

If it is deemed that your delivery was incorrectly delivered or delivered in a spoiled condition, then we will issue a refund or replacement where possible.

Privacy Policy

We value your privacy. We will never give, lease, sell or otherwise disclose your personal information. Any information you give to Southern Seafood Products Ltd will be held with the utmost care. A more detailed explanation about how we safeguard your personal information is described below. If you have any questions at all about our privacy policy, please email us.

Resale or disclosure of information to third parties

Southern Seafood Products Ltd does not sell, rent, loan, trade or lease any personal information collected by our website, including contact forms, download requests or email lists.

Usage information collected by our website

Southern Seafood Products Ltd does collect information about how people are using our website in order to improve the value of our website and the materials available on the website.

Secure credit card processing

We do not handle or store full credit card details. These are captured directly by Stripe who will only deal with your personal information in accordance with the Privacy Act and this privacy policy.